Frequently Asked Questions
Registration Questions
Q. How can I get assistance?
A. Depending on the type of issue, you can get assistance in these ways:
If you are having difficulty logging in, call (202) 625-4343.
If you need assistance with registering for a course, dropping a course, class schedule or billing, contact Next Level Solutions Technical Training by telephone at (202) 625-4343 or by email at custrain@next-level-solutions.com
Q. How do I register for a specific course or class?
A. To register:
Navigate to the instructor led class or online course you want to register for.
Select "Register"
You will be prompted to enter in your account information. Please use your myNext Level Solutions user name and login. If you do not have a myNext Level Solutions account, please select the option to create a myNext Level Solutions account and follow the account registration process directions.
If you cannot remember your myNext Level Solutions user name or password, you can request to have them sent to you.
Q. What do I do when I am having problems registering with my myNext Level Solutions account?
A. Go to myNext Level Solutions Account Help for information on the steps to follow to register for an account. If after following these steps, you still cannot logon successfully, call Technical Support at (202) 625-4343.
Privacy and Security Questions
Q. How secure is the site?
A. Next Level Solutions is very concerned about your security. All information is transported to the web server using the industry-standard secure sockets layer (SSL) protocol. SSL-encryption technology makes it virtually impossible for intruders to read your personal information during transmission to the website.
Q. Who can see my registered classes?
A. Besides you, only Next Level Solutions technical service specialists and web developers can see your registered classes. Because your Next Level Solutions login name and password are required to access your account, we strongly encourage you to store them in a safe place and not to share the information with anyone.
Q. What should I do if I think my myNext Level Solutions account's security has been compromised?
A. Contact Next Level Solutions immediately at (202) 625-4343
Class Registration and Cancellation Questions
Q. How do I decide which courses I should take?
A. Next Level Solutions Training offers suggested curriculum to help you enhance your knowledge and aid in your designs using Next Level Solutions® products. Review the list of available curriculum.
Q. How can I check my registration status?
A. You can check the status of your registered class by going to Manage My Courses. You can also contact Next Level Solutions Technical Training by telephone at (202) 625-4343 or by email at custrain@next-level-solutions.com.
Q. What is Next Level Solutions's North America class cancellation policy?
A. If you need to cancel your registration, you must inform Next Level Solutions at least five business days before the class is scheduled to receive either a 100% refund or a training credit that you can use to enroll in another class. Next Level Solutions will not refund any part of the registration fee if you cancel within five business days of the scheduled class. In that case, you will receive a training credit that you can use to enroll in another class.
Next Level Solutions reserves the right to reschedule or cancel classes one week prior to the scheduled date. Registered participants will be informed of any such changes.
Q. Can I attend a course outside of the United States and Canada?
A. Yes. Next Level Solutions Training Partners teach classes outside of the U.S. and Canada. Get more information about Next Level Solutions Training Partners.
Q. What do I do if I can't find a class scheduled when I need it or where I need it?
A. You can request a private class. Alternatively, you can complete a request for a class in your area, or you can submit a general question.
North America Payment Questions
Q. How do I pay for my registered courses?
A. In North America, you can pay for Next Level Solutions training classes and onsite training classes by check or credit card. Detailed instructions will be provided during the registration process.
Q. How many days in advance do I have to pay to get a confirmed seat in the class?
A. In North America, Next Level Solutions must receive payment one week before the start date of a class. Your class enrollment is only guaranteed on receipt of payment.